Quik Help & FAQ's

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Hotel

Select a topic
View an Existing Reservation Change a Reservation Cancel a Reservation Cancellation Policies Confirmation of Booking Save Rate Hotels Multiple Room Reservations and Group Bookings Group Bookings Best Rate Guarantee Special Rates and Discounts Check-in/Check-out Information Room Occupancy Special Requests Refunds Receipts Credit Cards Security and Privacy Customer Service Department

Most common customer service questions:

• How do I view or confirm my reservation?
• How can I change my reservation?
• How do I cancel my hotel reservation?

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Change a Reservation

Reservations cannot be changed online. If you need to a make change to your reservation, please contact our Customer Service Center at 1-866-270-2849 for assistance. Reservation changes may be subject to a $25 change fee. If your cancellation or change request is made after the cutoff date applicable penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you check-out early.

NOTE: You may be required to cancel your original reservation and rebook it for the new dates. However, we suggest you first check availability for the new desired dates in order to avoid any disappointment from canceling your first booking if the new dates are not available.

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Cancellation Policies

What is the cancellation policy? Will my credit card be charged if I do not cancel my reservation(s)?
Cancellation policies vary from each hotel and are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night's room charge plus tax) to the credit card provided to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our Customer Care Center for assistance.

For non-cancelable reservations, no changes or cancellations are permitted once a confirmation number is issued.

My cancellation policy reads "Cancel 24 hours prior to arrival" and I plan on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm on the day before my arrival?
Cancellation policies are related to the hotel check-in time, not your projected arrival time. If your hotel cancellation policy indicates a 24, 48 or 72 hour cancellation policy, it means you must cancel your reservation by 4:00 pm local hotel time of the date in question.

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Confirmation of Booking

What if I do not receive a confirmation at the time of booking?
If your confirmation page does not display after completing your booking, please check your email for your confirmation. If you do not receive your email confirmation within ten minutes please complete our request form and a duplicate copy will be emailed to you.

What if I do not receive my email confirmation?
If you do not receive an email after making a reservation, it may be that we have the incorrect email address or your Internet Service Provider may have blocked the email. If your Internet Service Provider supplies you with a SPAM filter, please check that folder. Please complete our request form here. Be sure to include the following information:

1. The name the reservation was booked under
2. The hotel name and location (city)
3. The check-in/check-out dates

How long will it take for the hotel to have my reservation information?
The time it takes for a hotel will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation within an hour from booking (except for nights and weekends when the hotel reservation department is closed.

There are certain reservations that are booked out of an allotment. These rooms are guaranteed and payment will be due upon check-out of the hotel. In some cases the hotel will not have your name on the reservation until approximately one week prior to arrival.

If you booked a discounted prepaid reservation, please print out a copy of your voucher and bring it to the hotel to provide documentation that your reservation was paid in advance.

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Save Rate Hotels

What is a Save Rate Hotel?
Save Rate Hotels are special discounted room rates that are designated by a icon.
We book a high volume at these hotels to be able to negotiate lower rates than are generally offered to the public. When you book a Save Rate, you can be confident you are getting a great deal as they are backed by our Best Rate Guarantee.

Why are Save Rates Hotels prepaid?
Prepaid reservations allow hotels to extend their deepest discounts. By prepaying your reservation you are assured that the rate paid is secured and that you will not be subject to room rate increases. The hotel room is charged to your credit card at the time of the booking. Hotels typically collect payment information separately for incidentals such as meals, movies, parking and phone calls. Cancellation terms and fees apply to prepaid bookings.

What if I find a lower price after booking a Save Rate?
If you find a lower price on another website within 24 hours of booking a Save Rate hotel, simply complete our Best Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our satisfaction, we will match the rate PLUS pay you 10% of the difference in price.

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Multiple Room Reservations and Group Bookings

Our group reservations services provide you with the convenience of booking rooms for groups at the hotel of your choice. For your convenience you can book up to four rooms online through our hotel booking engine.

If you require five or more rooms please goto Group Bookings Site to make a group booking.

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Best Rate Guarantee

What is the Best Rate Guarantee?
Our Save Rate Hotels are guaranteed to be lowest rate available online at the time of booking. If you find a lower price on another website within 24 hours of booking a Save Rate Hotel, simply complete our Best Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our satisfaction, we will match the rate PLUS pay you 10% of the difference in price.

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Special Rates and Discounts

How do I know if I qualify for a specific rate?
Rates displayed may include government, corporate, senior and AAA discounts. At the time of check-in, you may be required to present special documentation to confirm that you are qualified to receive the rate booked. Please refer to the rate description for information regarding ID or membership requirements. You will not receive these special rates at check-in without the proper identification, even if you booked the special rates online.

Can I use coupons from the hotel?
Currently we cannot accept hotel coupons towards your reservation.

What if I find a lower price after booking a hotel?
If you find a lower price on another website within 24 hours of booking a Save Rate hotel, simply complete our Best Rate Guarantee Request Form.
If the lower rate on a travel website can be verified to our satisfaction, we will match the rate PLUS pay you 10% of the difference in price.

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Check-in/Check-out Information

What is the hotel check-in time?
Typically, the hotel check-in time is after 3:00 pm local hotel time.

Will the hotel hold my room if I am arriving late?
Because your reservation is guaranteed with a credit card the hotel is obligated to hold your room until 7:00 am the day after arrival.

What if I need early arrival?
Early arrival should be requested in the special request section of the reservation page. Every effort will be made to accommodate your request; however it is subject to availability upon arrival at the hotel.

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Room Occupancy

What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between $10 - $20 USD per person, per night) provided the room has not exceeded the maximum number of guests per room. If you book a room that cannot accommodate your party size, the hotel may cancel your reservation or require that you book additional rooms. Please note that we can not be held responsible if you book a room type that cannot accommodate your party size.

Our children will be traveling with us - do they stay free?
In the United States children less than 12 years of age typically stay for free in the room using the existing bedding. In most other countries only children under the age of three stay free. The age requirements differ depending on the specific hotels policies, which can be viewed in the hotel information. It is the hotel's discretion to charge additional fees for extra persons staying in a room.

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Special Requests

What if I need a specific type of hotel room (non smoking, handicapped, etc...)?
Please enter your request in the special request field of the reservation form. Every effort will be made to accommodate your request(s); however they are subject to availability upon arrival at the hotel and cannot be guaranteed.

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Refunds

If I check out early on a Save Rate reservation, can I obtain a refund for the nights I did not stay?
Upon arrival and check-in at a hotel, you are responsible for consuming the entire length of stay. No refunds or credits will be issued for any nights reserved, but not consumed.

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Receipts

How can I obtain a receipt for my hotel room?
Your e-mail confirmation is your receipt. Please retain a copy for your records. If you need a duplicate copy, please contact our Customer Service Center and provide them with the following information:

• Guest first/last name
• Check-in/check-out dates
• Hotel name

A copy of your reservation will be sent to you via email.

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Credit Cards

What credit cards do you accept?
We currently accept the following major credit cards: Visa, MasterCard, American Express and Discover.

Will my credit card be charged when I book my reservation?
This varies with the type of rate selected and the hotel selected. All Save Rate reservations are charged at time of booking, including any service fees noted in the taxes and fees section. For additional information, please refer to the hotel's individual deposit policy.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

Use of the hotel booking engine constitutes acceptance of our User Agreement and Privacy Policy.

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Customer Service Department

New reservations:
Please call 1-888-254-0637
Outside the US please call 00-800-84469370 or +1 210 507 5997
Give promo code 15217

Existing reservations:
Contact a Customer Service representative at 1-866-270-2849

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Car

Select a topic
View an existing reservation Change a reservation Contact Sales and Customer Care No Confirmation email for my reservation Multiple Car Reservations Can I only pick up a car at an airport? Will I get charged a drop off fee for a one-way rental? How old do I have to be in order to rent a car? What do I need to know in regards to insurance waivers? Where and how do I pick up my car? What documents do I need to present at the time of pick up, what about driving records? Security and Privacy

Most common customer service questions:

• How do I view or confirm my reservation?
• How can I change my reservation?
• How do I cancel my car reservation?

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Change a Reservation

Most car reservations can be changed or cancelled online. Cancellation fees for car reservations do not apply, unless a NonRefundable Service Fee was stated at the time of booking. To change or cancel your reservation click here to retrieve your reservation. Once you have located your reservation, click on Modify or Cancel to change or cancel your reservation

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Contact Sales and Customer Care

You may contact sales and customer care directly at (877) 657-4874.

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No Confirmation email for my reservation

After completing your booking you should receive a confirmation page with your Trip ID # followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. Additionally, you may want to add us to your "allowed" senders list so that we can send you confirmation emails and information regarding your future departures. If you don't receive your confirmation email, you can always verify your reservations online.

To view your reservations, CLICK HERE.

Please be aware that car rental companies may take up to 24 hours to confirm a car reservation.

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Multiple Car Reservations

At this time, you can only book one car under each reservation.

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Can I only pick up a car at an airport?

No, with our car reservation system, you can pick up your car at an airport or locations outside the airport, depending upon what is available. Rental car companies have offices in cities, at resorts, at ports and other frequently visited locations.

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Will I get charged a drop off fee for a one-way rental?

Be sure to check the policies indicated by your rental. Most companies provide a description of any geographical restrictions and drop-off information. If there is such a charge, it will be included in the total estimate at the time of booking.

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How old do I have to be in order to rent a car?

Check the policies for the location of your desired rental. The age restriction changes from location to location and from country to country. In the United States, the standard minimum rental age is 25. Some locations have exceptions for corporate accounts and may allow persons as young as 21 years of age to rent a car. In some countries, this restriction can be higher or lower. Please check the policies section on age restriction for more detailed information. Please be aware that additional charges may apply for renters under the standard age.

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What do I need to know in regards to insurance waivers?

Check the policies for the location of your desired rental. Most rentals do not automatically include insurance coverage. However, several types of coverage can be purchased at most locations, such as loss/damage waivers, personal accident insurance, and supplemental liability insurance.

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Where and how do I pick up my car?

If you are picking up your car at an airport location, the desk location of the rental company will be listed in the reservation. You can also obtain any transportation details (such as shuttle information) and the telephone number of the company and other information from the policies section of your reservation.

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What documents do I need to present at the time of pick up, what about driving records?

The requirements differ from company to company, but in almost all cases you must present a valid driver's license and a valid credit card (not an ATM or Debit Card) under the name of the renter. Also, you should have a good driving record - some companies check your driving record at the counter and your rental may be denied due to a suspended license, excessive points, drunk driving convictions, et cetera. It is a good idea to contact the company in advance if you feel there may be a problem.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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Last Minute Packages

Select a topic
General Types of packages Pricing Buying a package Flight, hotel and general Travel Special Requests Cancellation and Changes Security and Privacy Customer Care Center

Most common customer service questions:

• Can I cancel a vacation package booking?
• Can changes be made to a vacation package booking once ticketed?
• Can I get a refund on my vacation package if I cannot go on my vacation?

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General

How do I find a Last Minute Deal? Can you help me navigate?
From the Last Minute Deals page, follow these five steps:

• CHOOSE your departure city and preferred dates of travel.
• LOOK at the variety of packages available for your dates.
• FIND the experience that interests you most.
• ENHANCE the experience to make it exactly what you want, from your accommodations to any optional extras you'd like to add, and GO!

If you are looking for a specific destination or activity, it's also easy to use the search box located in the upper right corner of the homepage. Simply type in your search criteria, click go, and you'll get a list of available packages that include your search term(s).

Availability changes all the time, so if you don't see what you're looking for right away, check back again later and you may find it!

Will you have the same great deal next month that you have today?
We work closely with our partner travel providers to offer customers the best trips at the last minute. Since we work with last minute inventory, we do not know what packages will be available more than 14 days in advance. And as soon as we know, you know. Our dynamic technology constantly queries reservations systems to find what's available right now at the best prices.

Due to the dynamic nature of our offerings, we cannot predict or guarantee the future availability of any of our packages.

If a package is listed on the site now, it's available, but we do not know if or when the same package will be offered again.

Can I buy a package more than 14 days in advance?
Since we offer last minute inventory, we do not know what our offerings will be more than 14 days in advance. And as soon as we know, you know. Our dynamic technology constantly queries reservations systems to find what's available right now at the best prices.

How late can I buy a package?
We sell packages for domestic (US) destinations up to three hours before the flight departs and for international destinations up to five hours before--for the truly last minute customer!

Can you hold a package for me?
Our great deals sell out fast, so we do not hold packages for customers. Because availability changes all the time, we recommend that you buy a package as soon as possible after choosing it.

Do you offer a specific destination or a specific activity?
If you have a specific activity in mind (such as golf, tennis etc.), the best way to find your package is to use the keyword search. Simply type in your keyword, click go and you will be offered a list of available packages.

I know where I want to go. How do I find out if you have my destination?
Destination Search makes finding your perfect getaway easier than ever! If you already know where you want to go, simply find the Search by Destination box at the top of the homepage, choose your departure city, your destination state (or international), and destination city and GO! We'll show you all the available packages that fit your search criteria.

Remember, availability changes all the time, so if you don't see your city, check back again later and you may find it!

Can I take a longer trip or do you just offer weekend travel?
We currently specialize in weekend getaways and longer weekend trips. Thus, our arrangements with our air travel providers are structured in such a way that the earliest we depart in the week is Thursday, and the latest we return in the week is Tuesday with a mandatory Saturday night stay. We are growing rapidly though, and we're planning to extend to longer trips in the future.

Can I take a trip mid-week?
The arrangements we have with our air travel providers are structured in such a way that the earliest we depart in the week is usually Thursday, and the latest we return in the week is normally Tuesday with a mandatory Saturday night stay. However, we do offer mid-week departures and returns for travel to Las Vegas, as well as Wednesday departures from select cities to Hawaii. Mid-week travel may be an option to and from other destinations in the future, so keep checking back.

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Types of packages

What types of packages can I find on your site?

Flight & Hotel: This package includes your flight, your hotel accommodations for the duration of your stay and often some additional options to add-on if you would like.

Flight plus: This package includes your flight, PLUS one other component that is NOT a hotel room, such as car rental, pre-paid dinner, hot-air balloon ride, etc. This package type is intended for use when you already have a place to stay in your destination.

Hotel plus: This package includes your hotel PLUS one other component that is NOT a flight, such as car rental, pre-paid dinner, etc. This package type is intended for when you already have transportation to your destination.

Do you sell last minute cruises?
We currently do not sell cruise packages, but we are looking into cruises for future expansion.

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Pricing

How can I be sure I'm getting a good deal?
We negotiate with our partners to bring you the best prices available for last minute travel. Finding a better price on a comparable trip at the last minute for the same dates is next to impossible! And when you consider that we've handled all the arrangements with our top-tier partner airlines, hotels and other travel partners, you'll find that our packages are an unbeatable deal.

Is there an additional charge for single travelers? Can I take a trip by myself?
Although we list our prices per person based on double occupancy, you can travel by yourself. After you have chosen a package, you will have the option to enter the number of people traveling. Simply choose one adult when prompted for the number of people and advance to the next page.

Traveling by yourself with some of our packages will increase the price per person, however, because you will need to pay for the entire hotel room (or rental car) instead of sharing the cost with another person. The initial prices quoted on the site are per person, based on double occupancy.

Do you have special prices for children or senior citizens?
No, our prices are the lowest around for last minute travel, so we do not offer any discounts for children or senior citizens.

How do you price for infants traveling without their own airline seats?
If you choose infants (under 2) traveling without airline seats, we assume the child will be sitting on a parent's lap during flight. Your final price per person will not reflect any charges for a child seated on a parent's lap. Please contact Customer Service Department after your purchase, so that we may enter your infant's information into your reservation. If you would like a seat for the child, please choose "infants (under 2) with airline seat." Charges will apply.

If you are traveling internationally with an infant, please contact the airline directly upon booking your getaway. The airline may assess additional charges, and documentation such as birth certificate may be required.

Why should I add optional recommendations to my package online instead of waiting until I get there to book them?
In addition to saving you money, we like to save you time. We understand that when you're booking a getaway at the last minute, it's not always easy to make plans to enjoy while on your getaway. Since we negotiate great deals through partnerships with various travel and entertainment providers, we make activities, meals and other events easy to reserve. We never sell experiences for more than the retail price and it is unlikely that you would get a better deal from these providers on your own.

Do you offer bereavement fares?
Our prices are the lowest around for last minute travel. We do not offer bereavement fares.

Is the entire cost of my hotel room(s) included in the package price?
Your package purchase includes your room rate and applicable taxes for domestic (US) travel. If you are traveling to Canada or Mexico, you may be charged a local "Hotel Occupancy Tax" upon checkout. If your package includes a hotel stay in Europe, you will be assessed value added taxes (VAT) upon checkout. These are the same taxes that would be assessed if you reserved your accommodations through a travel agent or with the hotel directly. The package price does not include incidentals you may incur such as extra-person charges, extra-bed charges, resort fees, gratuities, energy surcharges, parking fees, telephone fees, room service, movies and mini-bar. Extra-person or extra-bed charges may apply if you reserve one hotel room for more than two people (including children). Please contact the hotel directly if you would like more information about possible extra-person charges.

Will there be any extra fees or costs charged for my travel package?
Our car rental packages include the rental rate and taxes. Except as specifically noted as included in the rate, items such as surcharges (such as frequent flyer tax recovery, airport concession fees, special assessments, age, registration and license reimbursement fees, etc.), optional coverages (such as LDW, PAI, LIS, ALI, PEC, and PEP), fuel service, additional driver, drop-off, and other charges are NOT included and must be paid for directly to the rental car company. Gasoline, upgrades from your reserved car type, or additional equipment (such as child seats or ski racks) are NOT included.

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Buying a package

How do I get started buying a package?
Now you can browse Last Minute Deals either by date or by destination. If you're searching by date, use the Search by Date box to choose your departure city and the dates you wish to travel. If you're looking for a specific destination, use the Search by Destination box to choose your departure city, your destination state (or international), and destination city.
The site will return a list of available packages that fit your search criteria. Find your package, choose your components, and go!

Do I have to buy online?
Yes. Last Minute Deals are only available for online purchase.

I'm experiencing technical difficulties. What do I do?
If you experience any technical difficulties, please contact Customer Service right away and a representative will assist you with your purchase.

What credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover and Diner's Club.

If you would like to use a debit card, please be aware that most debit cards have daily limits of $500.

If your package exceeds $500, please call your bank and request that they release the funds before attempting the transaction.

I haven't received my confirmation email yet.
If you have not received your confirmation email, we are still processing your order and confirming your bookings with our partners. Please be patient. We will send it to you shortly.

Why are the taxes so high? What are the taxes for? (Why are there taxes included in the price and what are they for?)
Federal, state and local governments assess a variety of taxes and fees in association with traveling and transportation. For example, U.S. airports charge airlines a Passenger Facilities Charge or PFC for every passenger on arriving and departing flights to cover airport costs. Airlines, in turn, pass that fee on to us and we pass it on to you. If you buy a flight from the airline directly, they would pass this nominal charge directly to you.

Because state and local governments have the ability to set their own tax rates, we are unable to give you all the potential rates.

Can I buy a one-way ticket?
All of our packages that have flights include roundtrip airfare. We do not sell one-way tickets. However, we often hear the comment that many of our bundled packages with roundtrip airfare are better value than airfare alone!

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Flight, hotel and general Travel

How will the increased security measures at airports affect my getaway?
Your airline tickets will be issued as E-tickets. Due to heightened FAA security requirements, only ticketed airline passengers will be allowed to proceed through security checkpoints. As an E-ticket holder, you may need to check in at a ticket counter or present the appropriate documentation in order to proceed through security. Individual airlines will determine which documentation (i.e. paper tickets, boarding passes, or reservation confirmations) will be allowed. Therefore, we strongly recommend that you bring your confirmation email with you to the airport.

Other increased security measures at the airports might include:

• No parking or waiting at curbs.
• Passengers must carry government-issued photo ID such as driver's license or passport.
• Passengers will be allowed only one carry-on plus one personal item (such as purse or laptop).
• All carry-on baggage will be subject to extensive search.
• No knives of any kind or similar sharp instruments will be allowed on airplanes.

How will I receive my airline tickets and hotel reservations?
All packages are available for online booking, and all travel is "paperless." Airline tickets are issued as E-tickets, thus you simply need to present your ID and airline confirmation number at the airport to obtain your boarding pass. Hotels and other partners are notified by us and given your reservation information.

To be sure you have all the necessary information to make your Last Minute Deal as enjoyable as possible, we suggest you print your confirmation and itinerary email and bring it with you when traveling.

What do I need to bring with me?
It is necessary to carry a valid, government-issued photo ID with you during your getaway. This ID should be a driver's license and major credit (NOT debit) card if you are renting a car as part of your last minute travel experience, and a passport if you are traveling internationally. Please be aware that documentation requirements vary depending upon the country you plan to visit and your immigration status in the United States. For the most detailed up to date information on overseas travel, visit www.state.gov/travel for the latest travel advisories. If you are not a U.S. citizen, please contact the embassy of the country to which you are traveling to determine your visa/ entry requirements. We strongly recommend that you bring your confirmation email with you, especially if your package includes air travel. Heightened FAA security may require you to show your confirmation email as proof that you are a ticket-holder.

Can I buy just an airline ticket or just a hotel room?
We sell packages, which allow us to offer excellent value to our customers. In fact, we often hear the comment that many of our bundled packages are better value than airfare alone!

All of our offerings are composed of at least two components from the following list: flights, hotel accommodations, rental car and entertainment options such as walking tours, ski passes, pre-paid meals, balloon rides and more.

How many people can I book per hotel room?
Accommodating more than two persons (including children) in one hotel room may result in extra-person charges upon checkout from your hotel. Please contact the hotel directly if you would like to inquire about extra-person charges. Our pricing is based on double occupancy.

Are there any specific rules or age requirements to renting a car?
Most rental car companies require that renters be at least 25 years of age and have a valid driver's license and major credit card. If you're booking a rental car with us, check the terms of service listed on the rental car page before booking, and if you have further questions, please call the rental car company directly for their policies.

Also, please note: Insurance, gas, upgrades and charges other than the base price of the car plus tax are not included in the price of the package, and must be paid for at the counter.

What should I know before buying a package to an international destination?
All packages for international destinations have a Before You Go section, which includes such information as entry requirements, currency and local transportation. Be sure to read this information carefully before buying an international package, and please keep in mind that international travel generally requires that you have a valid passport. If you are traveling internationally with an infant, please contact the airline directly upon booking your getaway. Some airlines may assess additional charges and may require documentation such as a birth certificate.

Why are there no other flight times available?
Our dynamic technology allows us to show you the best deals available right now for the travel dates or destination that you have selected. Flight availability changes all the time, so it is possible that if you check back later, new flights will appear. It is also possible, however, that our availability will drop off, so flight times you previously viewed may no longer be listed. If you see a package you want, it is best to buy it immediately as last minute availability is limited.

Is the entire cost of my hotel room(s) included in the package price?
Your package purchase includes your room rate and applicable taxes for domestic (US) travel. If you are traveling to Canada or Mexico, you may be charged a local "Hotel Occupancy Tax" upon checkout. If your package includes a hotel stay in Europe, you will be assessed value added taxes (VAT) upon checkout. These are the same taxes that would be assessed if you reserved your accommodations through a travel agent or with the hotel directly. The package price does not include incidentals you may incur such as extra-person charges, extra-bed charges, resort fees, gratuities, energy surcharges, parking fees, telephone fees, room service, movies and mini-bar. Extra-person or extra-bed charges may apply if you reserve one hotel room for more than two people (including children). Please contact the hotel directly if you would like more information about possible extra-person charges.

What is the quality of the hotels included in the packages?
We have partnered with the leaders in the travel industry including Sheraton, Westin, Hyatt, Inter-Continental, and Holiday Inn hotels. In order to provide a range of package types and prices, many of our packages offer you a choice of which hotel you would like. We provide full details of each property and you will always know what hotel you will be booked in before you complete your purchase.

Will I be charged additional hotel taxes?
If your package includes only domestic (US) travel, all taxes are included in your final package price. If you travel to Canada or Mexico, you may be charged a local "Hotel Occupancy Tax" upon checkout. If your package includes a hotel stay in Europe, you will be assessed value added taxes (VAT) upon checkout. These are the same taxes that would be assessed if you reserved your accommodations through a travel agent or with the hotel directly.

Will I be subject to additional security checks?
As an E-ticket holder, you will need to check in at a ticket counter and present the appropriate documentation in order to proceed through security. Please be aware that you and your bags will receive extra attention and scrutiny from security due to the last minute nature of your purchase.

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Special Requests

Can I book a package for two people departing from different cities (and meeting at our destination)?
Currently, our technology does not allow the purchase of a package for travelers who have different origination cities, so the best way for two people to travel from two different cities to the same destination is to look for two different types of packages- one package for each traveler.

The first package is a flight & hotel package, which the first of the two travelers would purchase as a solo traveler. The full cost of the hotel room will appear in this package.

The second package, purchased by the second traveler, is a flight plus package, such as our Fly & Drive option, which includes a flight and rental car. This second package does not include hotel, but would include the full price of the car.

Both travelers together will pay no more this way than if they bought one package that included the flight for two, the hotel room and the car, though distribution of this cost may not be even. We leave the fair division of your travel costs up to you.

Do you offer any packages geared to specific communities or demographics?
Packages are often written with a theme, event or mood in mind and recommendations and suggestions are added accordingly. We offer a few packages each week that include suggestions of particular interest to gay travelers, and sometimes we may suggest events or activities that have ethnic, regional or religious appeal.

We intend our suggestions to add value to our offerings and allow you to enjoy the perks of planning at the last minute. We usually offer a variety of packages to the same destination with the intention that one will appeal to you. If you want to travel to a specific destination but the suggestions don't appeal to you, there is no need to take advantage of them.

Enjoyment of our last-minute travel experiences is not dependent on demographics such as race, ethnicity, religion or sexual orientation.

Can I upgrade my flight, hotel or car reservations, or make other special requests for my package?
All upgrade options available through this site are disclosed during your selection process. When available, there will be opportunity to select your hotel room or upgrade your rental car or other options. Due the last-minute nature of our packages, it is not possible to choose your airline seat during your booking.

Can I request a specific airline seat?
Due to the last-minute nature of our packages, we do not assign specific airline seats. Once you have completed the purchase and received your confirmation email, you may contact the airline directly for your seat assignments.

Can I request a meal on the flight?
Due to the last-minute nature of our packages, we do not handle special meal requests. Once you have completed the purchase and received your confirmation email, you may contact the airline directly for meal requests.

Can you send me an itemized receipt that breaks down the individual cost of air, hotel, or rental car?
We are happy to resend you a copy of your confirmation email. However, we are unable to provide you with individual receipts for air, hotel or car inventory. We sell bundled packages and our relationships with our suppliers prevent us from disclosing individual prices.

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Cancellation and Changes

What is your cancellation, refund or change policy?
All purchases are final. In order for us to bring you continued value on last-minute travel through our national and regional partners, we cannot provide refunds or exchanges. We cannot change dates or times of travel, hotel choice or names of travelers after a package is purchased.

Can I change the dates or times of my travel?
Since we sell only what's available, we can only guarantee reservations included in your package at the time of purchase. Once a package is purchased, we cannot change dates or times of travel.

What happens if a flight or trip is canceled?
As with any trip, call ahead to verify your departure time and reservation. Our offers are guaranteed available, but airlines do overbook, and anything's possible in the world of travel. Please reconfirm where possible. If your flight is canceled by the airline due to weather, mechanical difficulties, overbooking, etc., the airline is responsible for ensuring that you are booked on the next available flight to your destination. We cannot re-book you on another flight.

Can I change a name on my package?
No. It is very important that you type travelers' names carefully, we cannot change a reservation once it has been made with our suppliers.

What happens if I don't use a portion of my package?
We sell packages, which allows us to offer excellent value to our customers. We cannot unbundle our offerings. While you will not be penalized for any unused portion of your package, please be aware that if your travel package includes airline reservations, your return flight will be subject to cancellation if you do not take your departure flight. We cannot refund you for any unused portion of the package.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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Customer Care Center

Existing reservations:
Contact a Customer Service representative at 1-888-656-8204

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Vacation Packages

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Change a Reservation Cancel a Reservation Refunds Credit Cards Travel Protection Insurance Children and Infants Vacation Package Details Security and Privacy Customer Care Center

Most common customer service questions:

• Can changes be made to a vacation package booking once ticketed?
• Can I cancel a vacation package booking?
• Can I get a refund on my vacation package if I cannot go on my vacation?

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Change a Reservation

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package reservation must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

Can changes be made to a vacation package booking once ticketed?
Changes can be made to a vacation package booking once ticketed provided that the airfare rules allow changes and/or the change is made prior to 12:01AM Central Time of the date of departure.

No changes can be made on or after the departure date.

Can I change ONLY the air portion of my vacation package, either the outbound or return flights?
Because a vacation package is a booking that includes both air + hotel, flight dates cannot be changed without also changing the hotel portion of the trip.

You are welcome to modify the entire trip, cancel the entire package and book a new package with new dates, or cancel the package and book either an air or hotel reservation separately.

Please be advised, however, that there will be fees and penalties for the package cancellation.

If you would like to make a change to your Vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week).

Email: For your convenience, if the issue does not need immediate assistance you may submit your question by email by clicking here. We will make every attempt to reply to you within 3 hours.

Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel reservation. Please be advised, however, that there will be fees and penalties for the package cancellation.

I have a vacation package booking. Can I fly standby on a different flight than originally booked?
Unfortunately, you may NOT fly standby for an earlier or later flight even if the travel date is the same.

If you would like to make a change to your vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you.

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Cancel a Reservation

Can I cancel a vacation package booking?
You may contact our Customer Care Department by email or by phone. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week).

Email: For your convenience, if the issue does not need immediate assistance you may submit your question by email by clicking here.

We will make every attempt to reply to you within 3 hours.

Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel reservation. Please be advised, however, that there will be fees and penalties for the package cancellation.

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package reservation must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

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Refunds

Can I get a refund on my vacation package if I cannot go on my vacation?
All cancellations are subject to a penalty imposed by the vendor.

Cancellation charges will also be imposed for any air / hotel / car or other ground transportation supplier chosen in your itinerary.

Please contact our Customer care center to verify if there are penalties on your reservation. In the United States dial 888-291-1613 (24Hrs/7days a week). Outside the United states dial 210-582-2718 (24Hrs/7days a week).

Agents are available 24 hours a day, 7 days a week.

How long does it take for a refund credit to show up on my credit card account?
We make every attempt to process your refund as quickly as possible. The maximum timeframes is 30 business days from processing for the refund to appear in your account.

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Credit Cards

What credit cards do you accept?
Our preferred credit card is MasterCard.

We also accept Visa, American Express, Discover, and Diner's Club.

Can I pay for a reservation by cash or check?
All reservations booked on our site must be purchased with a credit card.

You will need to contact the airline, hotel or car company directly to book a reservation using a form of payment other than a credit card.

We currently accept the following major credit cards for most travel reservations:

• Master Card
• American Express
• Carte Blanche
• Diners Club
• Discover
• Universal Air Travel Plan Card
• Visa

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Travel Protection Insurance

Do you offer travel protection/insurance for a vacation package (Air+Hotel bookings)?
Travel protection is available for U.S. residents only and is purchased on a per person basis.

• Purchase must be made at the time of booking.
• The option to purchase travel protection will be offered on the "Review Trip" page, after selecting your hotel accommodations.
• Once purchased, the travel protection policy is not refundable except in occurrences provided for under the description of coverage.

The Travel Protection Plan offers the following:

• Trip Cancellation/Interruption - Reimburses cancellation penalties or unused arrangements up to your total trip cost maximum of $2,000 per person should you need to cancel or interrupt because of illness, injury, or death to yourself, a family member, or traveling companion; jury duty; subpoena; or a documented traffic accident in which you are directly involved on the way to the airport.
• Travel Delay - Covers up to $500 for missed travel arrangements and/or out-of-pocket costs incurred to catch up to the trip.
• Emergency Evacuation/Repatriation of Remains - Prepays up to $25,000 for necessary emergency medical transportation costs.
• Medical Expense - Reimburses up to $10,000 in the event you become ill or injured while traveling.
• Baggage Protection - In the event your luggage or personal property is lost, stolen, or damaged, the plan reimburses up to $1500.
• Baggage Delay - Reimburses the purchase of necessary personal effects, up to $500, while waiting for misrouted luggage to arrive.
• Flight Accident - Insurance of $50,000 in the event of accidental death during your flight.
• 24-Hour Worldwide Emergency Assistance - Services available 24/7 to help with travel-related emergencies ranging from cash transfer, legal, dental, or medical referral and lost travel documents assistance, as well as medical consultation and monitoring.

Click here to review the complete Description of Coverage.

I need to cancel my vacation package booking; Does my vacation package Travel Protection cover the cost of my booking?
Please contact the plan administrator, BerkelyCare, with any questions you may have regarding travel protection claims.

Can Travel Protection be added after a vacation package has been purchased?
Travel Protection must be purchased at the same time that a vacation package is purchased.

However, if a technical problem prevents you from completing the purchase of Travel Protection for your vacation package, you must contact our customer care center within 24 hours of the vacation package purchase in order for Travel Protection to be added to your booking.

Is baggage delay/lost baggage coverage within Travel Protection for a vacation package offered for the return trip?
The Baggage Delay/Lost Baggage coverage for Travel Protection covers the entire length of the trip.

Can Travel Protection for a vacation package be purchased for just one passenger within a multi-passenger reservation?
No. When Travel Protection is purchased for a vacation package booking, it applies to all passengers within the reservation.

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Children and Infants

Are the vacation package Additional Services pricing different for adults and children?
All passengers requiring Travel Extras will be priced as adults at this time.

How do I add my infant (lap child) to a vacation package booking?
If you're traveling with an infant/lap child (no seat required), make the vacation package booking for all passengers excluding the infant.

Once completed, you will need to contact one of our customer care agents so that we can make a notation in your travel record that you are traveling with a lap child.

You may e-mail us this information. Please be sure to include the child's name and age (e.g. "Jane Doe will be 13-months old at time of travel"). To send an e-mail, click here.

Are infants charged for ground transfers in vacation package bookings?
If infants are charged, it will be clearly identified within the vacation package Additional Services option by identifying an age range.

Generally, children under the age of 3 are not charged for ground transportation services.

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Vacation Package Details

What is a vacation package?
Vacation packages gives you access to special rates only available when you book your flight and hotel at the same time--and that's just the beginning. You've still got the same flights to choose from, along with thousands of top hotels at discounted rates.

Using a vacation package is easy. Just select the Flight + Hotel option when conducting your search, and we'll show you the best trips available.

Try a vacation package today. It's quick, it's convenient and best of all, it will save you money.

Can I reserve a car with my vacation package?
Yes, you may now book a car with your vacation package.

Once you have chosen your hotel from the 'Select Hotel' page, if a rental car is available at a particular airport destination, it will appear first in the list of add-ons, followed by other available Travel Extra options.

• Charges for your car rental will be included in your on-line payment.

Car charges do not include optional services such as insurance waivers, mileage charges, or fuel.

How do I search for and book Travel Extras for my trip?
To search for and book Travel Extras, simply follow these steps.

• Search for your Flight and Hotel
• Check out the Travel Extras under the "Plan Now, Play Later" section (for select destinations) in the booking process
• Select as many Travel Extras as you'd like!
• Complete your purchase and get your flight, hotel, and Travel Extras together in one convenient purchase.

If a Vacation package transfer is shown as 'round trip,' can it be divided in half to get the price for a one-way transfer?
No. If a rate is published as "round trip," it must be purchased as "round trip".

Do I need to reconfirm my flight before departure?
For domestic travel it is not required the airline to reconfirm your flight. Some international (non-U.S.) airlines do require passengers to call and reconfirm flights. This must be done directly with the airline 24 - 72 hours prior to departure.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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Customer Care Center

New reservations:
Please call 1-888-254-0637 24 hours/7 days a week
Outside the U.S. please call 00-800-84469370 or +1 210 507 5997
Give promo code 15217

Existing reservations:
From within the United States:
888-291-1613 (24Hrs/7days a week) or Fax 800-944-0005.

From outside the United States:
210-582-2718 (24Hrs/7days a week)

E-mail address: customtrip@res99.travelpn.com

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